How to use CMS's updated FAQ system


The Centers for Medicare & Medicaid Services (CMS) has upgraded the frequently asked questions (FAQ) section of its website to incorporate FAQs on the EHR Incentive Programs on the same page as other CMS program FAQs.

Here's a quick walk-through on how to use the updated system to find information about the incentive programs.

CMS tagged FAQs in the new system with two sets of FAQ numbers – old and new. You can now identify an FAQ by its old FAQ number (listed after the word "Keywords" below the answer to a question) or by its new FAQ number (listed at the bottom of the FAQ in parentheses).

If you don't know the FAQ number, you can take two basic approaches to finding EHR Incentive Program FAQs:

1) Click on the topic. Select "Electronic Health Records Incentive Programs" on the blue navigation panel on the left side of the FAQ page.

Then click on the subtopic of your choice, such as "Getting Started" or "Registration and Attestation," to see the FAQs related to those respective areas of the programs.

2) Search for a specific FAQ in the system. The most basic way to do this is to enter a search term such as "EHR' in the Search box on the top-left side of the FAQ page.

You can also enter a new FAQ number if you know it. Type in the new FAQ number in the "FAQ # Search" box on the top-left side of the FAQ page. Choose the "FAQ #" option by clicking the circle and highlighting it in blue. If you have already read an FAQ, use the number in parentheses at the bottom of the FAQ to quickly find it again.

If you're using an old FAQ number, enter it in the "Text Search" box found on the top-left side of the FAQ page. Choose the "Text" option to perform the search.

Note that you cannot search by old FAQ number in the "FAQ # Search" box. However, you can search by old FAQ number in the "Text Search" box.

As an alternative to the search techniques described above, you can also download a PDF of all the FAQs for the EHR Incentive Programs. Go to the FAQ page on the EHR Incentive Programs website and click the link under the "Downloads" section at the bottom of the page.

For the latest news and updates on the EHR Incentive Programs, click here.