Productivity. You’re always trying to squeeze more of it out of your practice employees, using a number of techniques and strategies you’re accustomed to falling back on. But what happens when they run dry?
Well, you get creative, that’s what. Today, we are going HGTV on you, looking at how your practice’s design affects employee productivity.
The 4 primary design factors
Now hold on before you grab the sledgehammer and hardhat. As fun as it may be to knock down some walls, that won’t be necessary today.
The advice in this article is based on a study from the American Society of Interior Designers (ASID) identifying four primary design factors that affect productivity: access, comfort, privacy and flexibility.
Manipulating these four factors to increase productivity can be a relatively inexpensive and speedy undertaking.
Improving access means putting your employee’s resources where they are most readily available. Resources include materials, such as files, and people…employees who commonly collaborate with each other on tasks.
For example, if your receptionist constantly handles patient files but has to go to the opposite end of the office whenever a file is needed, that employee is losing valuable time.
Simply moving the files closer or adopting an EHR to make files accessible electronically will reduce the amount of time wasted going back and forth.
ASID’s study found that comfortable employees tend to be more productive employees.
Comfort doesn’t just lie in the office chair either. There are plenty of less expensive items that can be purchased to increase comfort, like ergonomic keyboards and computer mice. Even adding small decorative touches to the office can create a more comfortable environment for employees.
One commonly overlooked aspect of comfort is lighting. According to a study conducted by Cornell University, workers lose 15 minutes a day due to eye focusing problems caused by direct lighting. That adds up to over an hour of lost time per week for each full-time office employee.
If you can’t afford to rearrange your lighting fixtures, try shuffling the office furniture a bit so that no employee is sitting directly under or next to direct lighting.
An appropriate level of privacy should be given to employees based on the specific work tasks they regularly perform. This is the opposite of most American office environments, where allocation of privacy is based on an employee’s place on the company totem pole.
Researchers have found when employees overhear the conversations of other employees there is a 5 to 10 percent decline in cognitive tasks requiring efficient use of short-term memory.
So if you have an employee whose tasks require a heavy amount of reading, try separating them from employees whose tasks require a lot of talking.
Flexibility ties in with the other three factors mentioned above. As your practice goes through phases of growth or offers new services, your medical practice’s design should change accordingly in terms of access, comfort and privacy.
Designing your practice with adjustability in mind is the key to flexibility. Having desks built in or stacking weighty file cabinets on top of each other make it harder to adjust when needed.
Although it may be tough to imagine your practice changing in any significant way, it inevitably will as time goes on. Maintaining a flexible design is essential.
Design doesn’t have to be about turning your practice from drab to fab. Keeping the four design factors in mind may not make your practice look any prettier, but it’ll help you get more out of your practice employees.
Salvador Lopez is a CareCloud content writer focusing on practice marketing, practice management, patient treatment and practice workflow. His work can be found on PowerYourPractice and the CareCloud blog.